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![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-once-upon-a-raveolution-new-title.png)
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The Power of Stories
The Power of Stories
![](https://play.vidyard.com/i7F6NAk7RP8N7DSByF73Bh.jpg)
Whether it’s an Urban legend, Fairytale or the latest Blockbuster there’s nothing quite like losing yourself in a good story; and when it comes to delivering a superior experience there’s nothing better to listen to than the voice of your own customers. Raveolution 2018 immersed the audience in the power of stories by taking inspiration from some of Rant & Rave’s most successful clients and industry thought leaders.
2
Story Tellers
Story Tellers
![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-speaker-john-patterson-sage-logo.jpg)
John Patterson
VP of Customer Experience
![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-speaker-sage-logo.jpg)
![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-speaker-sam-fuller-uk-power-networks-logo.jpg)
Sam Fuller
Head of Customer Service
![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-speaker-uk-power-networks-logo.jpg)
![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-speaker-simon-kelly-next-logo.jpg)
Simon Kelly
Director of Logistics
![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-speaker-next-logo.jpg)
![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-speaker-nigel-shanahan-make-good-grow.jpg)
Nigel Shanahan
Founder
![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-speaker-make-good-grow.jpg)
![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-speaker-susie-higgs-cineworld-logo.jpg)
Susie Higgs
Head of Customer Services
![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-speaker-cineworld-logo.jpg)
![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-speaker-steven-thurlow-product-innovation-showcase-logo.jpg)
Steven Thurlow
Chief Technology Officer
![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-speaker-product-innovation-showcase-logo.jpg)
![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-speaker-john-patterson-sage-logo.jpg)
John Patterson
VP of Customer Experience
![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-speaker-sage-logo-centre.jpg)
![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-speaker-sam-fuller-uk-power-networks-logo.jpg)
Sam Fuller
Head of Customer Service
![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-speaker-uk-power-networks-logo-centre.jpg)
![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-speaker-simon-kelly-next-logo.jpg)
Simon Kelly
Director of Logistics
![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-speaker-next-logo-centre.jpg)
![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-speaker-nigel-shanahan-make-good-grow.jpg)
Nigel Shanahan
Founder
![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-speaker-make-good-grow-centre.jpg)
![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-speaker-susie-higgs-cineworld-logo.jpg)
Susie Higgs
Head of Customer Services
![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-speakers-cineworld-logo-centre.jpg)
![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-speaker-steven-thurlow-product-innovation-showcase-logo.jpg)
Steven Thurlow
Chief Technology Officer
![](https://jointheraveolution.com/wp-content/uploads/rant-and-rave-events-customer-engagement-raveolution-2018-speaker-product-innovation-showcase-logo-centre-1.jpg)
3
The Rant & Rave Awards
The Rant & Rave Awards
![](https://jointheraveolution.com/wp-content/uploads/2018/08/rant-and-rave-events-customer-engagement-raveolution-2018-the-ravees-logo-2018.png)
Following the success of last year’s debut, ‘The Ravees’ – Rant & Rave’s Customer Awards, returned for another year. Entrants were invited to share their own best customer success stories and then judged by a special guest panel. Check out the highlights…
![](https://play.vidyard.com/qFKx6EpxTup9uwUpeTRfB4.jpg)
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Rave Reviews
Rave Reviews
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Venue
Venue
![](https://jointheraveolution.com/wp-content/uploads/2018/07/rant-and-rave-events-customer-engagement-raveolution-2018-cineworld-at-the-O2-logo.png)
Cineworld at The O2 hosted this year’s Raveolution. One of the most important film-going destinations in Europe thanks to the annual residence of the Sundance Film Festival and the jaw-dropping SuperScreen.