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The Power of Stories

The Power of Stories

Whether it’s an Urban legend, Fairytale or the latest Blockbuster there’s nothing quite like losing yourself in a good story; and when it comes to delivering a superior experience there’s nothing better to listen to than the voice of your own customers. Raveolution 2018 immersed the audience in the power of stories by taking inspiration from some of Rant & Rave’s most successful clients and industry thought leaders.

Check out the highlights from this year’s Raveolution here…

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Story Tellers

Story Tellers

John Patterson

VP of Customer Experience

Sam Fuller

Head of Customer Service

Simon Kelly

Director of Logistics

Nigel Shanahan

Founder

Susie Higgs

Head of Customer Services

Steven Thurlow

Chief Technology Officer

John Patterson

VP of Customer Experience

Sam Fuller

Head of Customer Service

Simon Kelly

Director of Logistics

Nigel Shanahan

Founder

Susie Higgs

Head of Customer Services

Steven Thurlow

Chief Technology Officer

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The Rant & Rave Awards

The Rant & Rave Awards

Following the success of last year’s debut, ‘The Ravees’ – Rant & Rave’s Customer Awards, returned for another year. Entrants were invited to share their own best customer success stories and then judged by a special guest panel. Check out the highlights…

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Rave Reviews

Rave Reviews

Brilliantly organised day with inspiring speakers and case studies. A day well spent. Thank you!

British AirwaysCustomer Experience Integration Manager

Fantastic event, some great speakers and really well catered. Thank you for a lovely day.

HomeServeCustomer Analysis Manager

Interesting presentations, particularly showing the link between employee and customer satisfaction. Thanks for the invite!

Kia Motors (UK) LtdGeneral Manager - Customer Quality

Simon from Next was fantastic, what an inspiring presentation!

Cross Keys HomesCustomer Insights Manager

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Venue

Venue

Cineworld at The O2 hosted this year’s Raveolution. One of the most important film-going destinations in Europe thanks to the annual residence of the Sundance Film Festival and the jaw-dropping SuperScreen.

View on on Google Maps

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Further Reading

Further Reading

Emotionally Ever After: The Four Chapters of a Brilliant Engagement Story

Emotionally Ever After: The Four Chapters of a Brilliant Engagement Story

November 12, 2018

The Raveolution Edition of The Big Book Of Ravers!

The Raveolution Edition of The Big Book Of Ravers!

July 12, 2018

Key Takeaways: Creating Empathy in Customer Services

Key Takeaways: Creating Empathy in Customer Services

June 15, 2018

On-Demand Webinar: Creating Empathy in Customer Services

On-Demand Webinar: Creating Empathy in Customer Services

May 16, 2018

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Watch On Demand

Watch On Demand